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Wosux
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Manage Your Account

Effective Date: June 2026 | Last Updated: June 2026

Policy Overview

At Wosux, we maintain a commitment to excellence in the electronics sector. This policy serves as the binding agreement between Wosux and the purchaser, ensuring a fair, transparent, and secure resolution process for all claims.

Product Identification & Authenticity

To prevent fraud, Wosux employs strict verification protocols for all hardware.

  • Verification Elements: QR codes, barcodes, unique serial numbers, and security authentication stickers are mandatory for any claim.
  • Integrity Requirement: Any evidence of tampering, removal, or alteration of these identifiers will result in the immediate rejection of the claim.
  • Record Matching: All items returned must correspond exactly to the order history and serial number logged at the time of sale.
Eligible Items
  • Headphones, Earphones, and Bluetooth Speakers
  • LCD/LED Remotes and Android TV Boxes
  • Internet Modems, Routers, and Cabling (HDMI/LAN/AUX)
  • Gaming Controllers, Peripherals (Mouse/Keyboards)
Non-Returnable Conditions
  • Products modified, repaired, or opened by unauthorized parties
  • Damage resulting from power surges, voltage fluctuations, or environmental factors (moisture/fire)
  • Clearance, liquidation, or customized/special-order inventory
  • Items returned missing manuals, original packaging, or essential accessories
6. Standardized Return Process

1. Support Inquiry

2. Documentation

3. Authorization

4. Secure Packing

5. Logistics Handover

Note: All returns must receive prior authorization from Wosux Customer Support before shipment.

Refund & Financial Protocols
Shipment PhaseDuration
Return Transit & Receipt5–7 Business Days
Warehouse Quality Control (QC)5–7 Business Days
Refund Issuance (Wosux side)1 Business Day

Final disbursement depends on the customer's financial institution (1–10 business days).

Wosux Legal Reservation

Wosux reserves the absolute right to refuse any return, refund, or exchange claim that fails to satisfy the stated criteria or where the product's origin and authenticity cannot be verified via established serialization tracking.